Case Study of how to carry out an effective V5C car logbook check.
Vital steps for every motorist before they buy a new car.
A recent customer of ours whom we will call Andrew was planning to buy a 2006 Chrysler Pt Cruiser Limited from a local dealer in the Midlands, UK. He spoke with the dealers on the phone to confirm the date of registration, how many owners the vehicle had and its general condition.
Andrew had verbal confirmation that the vehicle was registered 31st October 2005 with 2 owners from new (this is equal to 1 former keeper) after a DVLA logbook check.
Next, Andrew ran a CarVeto vehicle enquiry.
The primary reason Andrew bought a CarVeto check was to ensure there was no outstanding finance, major accidents or theft issues.
Our online checks confirmed this information which initially gave the green light for Andrew to go ahead and inspect the car (with exception to a number plate transfer that occurred on February 2007).
Attention to detail
Andrew examined all the information contained in his CarVeto report but noticed a discrepancy in our data compared to what the dealer had disclosed.
The selling dealer stated the vehicle was 2 owners from new (as stated via a V5 check) but Andrew’s CarVeto report stated 5 owners from new.
CarVeto had also reported the vehicle was registered from new on 30th January 2007, almost 16 months later than what the dealer has reported.
Andrew immediately contacted our support team who investigated further.
We ran a manual check on the car using the free service provided by the DVLA .gov website https://vehicleenquiry.service.gov.uk/.
Date or registration matched on both CarVeto and DVLA as January 2007 despite the dealer stating late 2005.
Run a DVLA Logbook Check with CarVeto
Here’s a snippet from Andrew’s email to us:
Unlike CarVeto, DVLA does not disclose the number of owners a car has so our team decided to contact DVLA directly to investigate a bit further.
We quickly confirmed that the number of owners recorded by DVLA and CarVeto was correct. The vehicle was 5 owners from new. This meant the DVLA logbook needed checking a second time as it was likely to be fraudulent.
After a conversion with the dealers, it turned out they had taken the car in part exchange some weeks earlier and were cleverly deceived into believing the car was 2005 with 1 previous owner from new.
A good lesson for car buyers
67% Of our customers admitted they did not compare the car owner information on their Veto check with the car documentation. Of the 67%, more than 90% said they had bought a CarVeto to ensure the car had no outstanding finance or had ever been stolen.
Andrew was a little more vigilant than most car buyers and it saved him from losing over £2,000 and considerable stress.
Our message is clear – to purchase a car that is genuine, reliable and good value for money it is crucial to buy a CarVeto Platinum check and corroborate the information you have bought with the vehicle’s documentation.
If you have suffered from logbook fraud, please get in touch with our support team as we’d love to hear from you and might be able to help.
The team, CarVeto