The result of a CarVeto check.

What are my next steps?

CarVeto is designed to stop motorists from buying a used car before it has passed our vehicle data check. If the vehicle passes its check you will see a clear eligibility sign at the top of your CarVeto.


marker to say that a vehicle has passed its CarVeto


If we have CarVetoed the vehicle it is recommended you do not buy it without further investigation.


display of a failed CarVeto check



How do we lift a Veto and determine if a car is fit for purchase?

The main CarVeto Failed criteria that should stop you from buying a used car includes:

  1. Outstanding car finance (hire purchase, lease purchase, personal contract purchase)
  2. Stolen / Theft
  3. Mileage discrepancy
  4. Insurance category write-off status


If your CarVeto certificate displays any of the above with a Red Marker, you should not buy the vehicle; at least, not without further investigation.


Steps to take with a Red Marker CarVeto

Outstanding finance

If your Platinum check displays outstanding finance, it will be displayed with a Red Marker that indicates:

Outstanding finance marker, Vehicle description, Agreement type, Agreement date, Agreement number, Finance company and Contact telephone number.


item of list data supplied for vehicles identified with outstanding finance



Buying from a dealership

There are good reasons for a vehicle being Vetoed for outstanding finance. The most common occurs when buying from a car dealership that has the vehicle in stock via a Stocking Loan. This simply means a finance company owns the car and has given permission for the car dealership to sell it on their behalf.

Best practice is to obtain a ‘settlement letter’ or written confirmation from the dealership that the car is settled from any finance before you buy the car. You might want to contact the finance company directly and ask your questions.


Buying from a private seller

Should we Veto a car purchase from a private car seller due to outstanding finance you must take further action. Not only should you question the car seller/owner but also contact the finance company directly to find out:

  • How much money is outstanding on the vehicle
  • A final settlement figures
  • Steps the finance company require settling the finance
  • There exact criteria for allowing the car to be sold

Should you buy a car privately with outstanding finance there is a good chance you’ll lose the vehicle and all the money you have paid. Effectively, the car belongs to the finance company due to their vested interest.

The car finance must be paid, in full, prior to purchase. You will need a copy of the settlement letter as evidence that the car can legally be sold.

If your CarVeto finance check result displays ‘lease car’ or ‘PCP car’ you must not purchase the vehicle as the seller has no legal right to advertise the car for sale.


Stolen / Theft

CarVeto searches and returns data from Police Theft Markers and National Insurance Databases. If your potential new car is recorded as stolen, you must not buy the car.


marker that displays if a vehicle has ever been stolen via police register or insurance databases


To be recorded as stolen via the National Insurance Database the vehicle must have been insurance claimed against and a premium paid out to the owner to compensate for the loss.

Your CarVeto check is unable to provide details of theft if the vehicle has been stolen and then recovered. However, if there is outstanding interests (finance) or the vehicle was subjected to being written-off (insurance category total loss) this is usually recorded and included in your CarVeto check.

A stolen car will be recovered by the Police. Any financial investment you have made towards the car will also be lost.


Mileage Discrepancy

CarVeto search and return data from the DVLA to confirm accurate mileage. At every MOT, a vehicle’s mileage and date are recorded. Every used vehicle will display an increase in mileage at each new MOT test.


chronological, historic mot tests with appending mileages


We look for mileage inconsistencies such as ‘reduced recorded mileage’ at later MOT tests. This is the clearest indication of a discrepancy.


bar chart displaying how a vehicle's mileage increases after each new mot test


Some vehicles that display incorrect mileages are due to replaced speedo heads. When a vehicle has had the mileage-clock replaced, due to breakage, the clock must start back from zero miles. In such instances, the recorded mileage may not tally up with the MOT mileage history.

Such cases should be dealt with carefully. You will ideally see a fully documented milometer change including dates, costs and who the car owner was at the time of the repair.

CarVeto urges extreme caution in such circumstances. Although a vehicle may be perfectly legitimate it is wise to make thorough checks. These can include contacting the dealership who carried out the milometer replacement, speaking with the owner about the issue to find out why the item was replaced and double checking the MOT history to ensure nothing has been missed, by accident.


Category Insurance write-off

We have compiled a full data sheet that describes insurance category losses. There has been a significant update in classifications since 2017 so it’s well worth checking your knowledge and what you think is correct.


Marker displaying if a vehicle is deemed an insurance write-off


Our best practice is to take extreme caution when proceeding with a purchase of a used car with insurance category loss status.


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