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CarVeto Terms and Conditions

Effective from 30 September 2026
Last updated: 30 September 2026

These Terms and Conditions apply when you use the CarVeto website, run a free car check, buy a Gold, Platinum or CarVeto Complete vehicle history report, purchase an outstanding-finance upgrade, or use a CarVeto multi-check bundle.

Please read these Terms before ordering.

They explain what CarVeto supplies, how UK vehicle history data should be used, the limits of a vehicle check, your cancellation and refund rights, and the conditions that apply to the CarVeto Finance Data Guarantee.


Important points

  • A CarVeto vehicle history report is a dated snapshot of records available for the vehicle registration mark (VRM), vehicle identification number (VIN) and other information supplied or matched when the check is run. Vehicle records can change after the report is produced.
  • A report is a decision-support tool. It is not a mechanical inspection, proof of legal ownership, a certificate of title, a valuation guarantee or a substitute for checking the vehicle, its documents, the seller and any warning shown in the report.
  • You must enter the correct VRM, VIN, mileage and contact details. Before buying a vehicle, compare the report with the V5C registration certificate, every VIN or chassis marking on the vehicle, the seller's identity and the vehicle itself.
  • Gold does not include outstanding-finance information unless the separate finance upgrade is purchased. The Gold finance upgrade does not include the £10,000 finance data guarantee.
  • Eligible Platinum and CarVeto Complete reports include outstanding-finance information and access to an Experian-supported finance data guarantee of up to £10,000 for qualifying private customers, subject to the separate guarantee terms in section 12.
  • By ticking “I agree to the Terms of Service” and placing an order, you request immediate supply of your digital report and acknowledge the cancellation consequences explained in section 7.

This summary forms part of these Terms but does not replace the detailed provisions below.

Also check our full Glossary Page.

1. About CarVeto

CarVeto is a trading name of CarVeto Limited, a company registered in England and Wales under company number 16780980.

Registered office and contact address: 13 Harbury Road, Henleaze, Bristol, BS9 4PN, United Kingdom
Email: [email protected]
ICO registration reference: ZC221756
VAT registration number: 504991970

In these Terms, “CarVeto”, “we”, “us” and “our” mean CarVeto Limited. “You” and “your” mean the person or organisation using the website or ordering a service.

2. Who these Terms apply to

These Terms apply to:

  • a consumer, meaning an individual acting mainly for purposes outside their trade, business, craft or profession;
  • a business customer, including a motor trader, sole trader, company, partnership, public authority or other organisation acting for professional or organisational purposes; and
  • a person using a free CarVeto vehicle check or accessing a previously purchased report.

Sections expressly addressed to consumers apply only to consumers. Section 19 contains additional terms for business and public-authority customers.

If CarVeto and a business customer have signed separate written account, purchase-order or commercial terms, those terms take priority to the extent of any conflict.

You must be at least 18 and legally capable of entering into a contract to purchase a paid service.

3. CarVeto vehicle checks

CarVeto provides online vehicle information services concerning vehicles registered, or believed to be registered, with the Driver and Vehicle Licensing Agency (DVLA).

Coverage may be limited for imported vehicles, vehicles registered outside Great Britain, recently registered vehicles, cherished registration transfers and records created before a vehicle entered the UK.

The precise content of a report is the content described on the relevant product page and at checkout when you order.

In general:

CarVeto Product

General Scope

Free car check

Selected vehicle identity, DVLA vehicle and tax information, and Driver and Vehicle Standards Agency (DVSA) MOT information where available. It does not include an outstanding-finance guarantee.

Gold vehicle history check

Selected vehicle-risk and history information, which may include theft markers, insurance write-off or total-loss records, salvage history, mileage records, keeper changes, registration-plate changes and vehicle identity information. Outstanding finance is excluded unless the separate upgrade is purchased. Gold does not include the £10,000 finance data guarantee.

Gold outstanding-finance upgrade

Adds available outstanding-finance information to an eligible Gold report. This upgrade does not include the £10,000 finance data guarantee.

Platinum vehicle history check

A broader vehicle history report that includes available outstanding-finance information and the data categories described on the Platinum product page. An eligible private-customer purchase may include the finance data guarantee in section 12.

CarVeto Complete vehicle history check

Includes the available Platinum data categories plus additional information described on the Complete product page, which may include taxi or private-hire history, valuations, historic advertisements or listings, recalls, technical specifications, service and maintenance information, standard equipment, electric-vehicle information and vehicle imagery. An eligible private-customer purchase may include the finance data guarantee in section 12.

Multi-check bundle

A bundle of credits that can be redeemed for the report type stated at checkout, subject to section 8.

Data categories are vehicle-dependent.

A category described as included may return no record, a partial record, a not-applicable result or an unavailable result for a particular vehicle.

This does not by itself mean that a report is defective.

It does not reduce your statutory rights if the report as a whole is not as described or a material paid feature has not been supplied.

Marketing examples, sample reports and screenshots illustrate the type of information that may be returned.

They do not promise that the same records, fields or images exist for every vehicle.

4. Orders and the contract

You make an offer to purchase when you submit an order and complete the payment process.

A contract is formed when CarVeto accepts the order by displaying or sending an order confirmation, receipt, report-access link or report, whichever happens first.

Before placing an order, you must check:

  • the VRM and, where requested, the VIN and mileage;
  • the report type and quantity;
  • your email address and account details; and
  • the total price and any optional upgrade.

We may refuse or cancel an order before supply where the payment is not authorised, the order appears fraudulent or abusive, the vehicle cannot be identified, the product has been mispriced, or we are legally or technically unable to supply it.

If we cancel a paid order before supply, we will refund the amount paid for that order.

A complimentary, promotional or zero-price report remains subject to these Terms, but it does not include a paid-report guarantee unless that guarantee is expressly confirmed in the order description and confirmation.

5. Prices and payment

The price payable is the price displayed at checkout when the order is placed.

Prices include VAT unless expressly stated otherwise.

Payments may be processed securely by payment providers including Braintree, PayPal, Stripe and Monzo.

The payment provider's own terms may also apply to the payment transaction.

CarVeto does not store your full payment-card details.

You must use a payment method that you are authorised to use.

If a payment is reversed, charged back or found to be unauthorised, we may suspend access while the matter is investigated, without affecting any statutory rights.

6. Supply, access and compatibility

Most reports described as instant are normally generated immediately or shortly after successful payment.

Some records, checks or manually reviewed services may take longer.

Any specific delivery estimate displayed at checkout or in the order confirmation applies to that order.

We will normally provide the report through an on-screen result, a secure account, an email link or a combination of these.

You are responsible for providing a working email address, checking spam or junk folders and maintaining reasonable internet access and compatible software.

Paid reports are normally available through the associated account or secure report link for six months from supply. Six-month access does not mean the data is continuously refreshed.

Unless the report expressly says that a field is live, it remains a snapshot produced on the report date.

You should download or save a copy promptly.

We may need to replace a secure link or change the presentation format for security, technical or legal reasons, provided this does not remove your statutory rights.

7. Immediate supply, cancellation and refunds


7.1 Immediate digital supply

CarVeto reports are digital content designed to be supplied without waiting for the end of the usual 14-day consumer cancellation period.

By ticking “I agree to the Terms of Service” and placing your order, you:

  1. expressly request CarVeto to begin supplying the digital report immediately, before the 14-day cancellation period has ended; and
  2. acknowledge that you lose the right to cancel that digital-content order once supply of the report begins.

We will provide confirmation of the contract and your immediate-supply request by email or another durable format.

Where an order contains a service element that is not fully performed immediately, you expressly request that service to begin during the cancellation period.

If a statutory cancellation right still applies and you cancel before the service is fully performed, we may charge a proportionate amount for work already supplied.

Your cancellation right for that service is lost once it has been fully performed, where the law permits and the required acknowledgment has been given.


7.2 Problems with a report

Your statutory rights are not affected. Digital content supplied to a consumer must be of satisfactory quality, fit for a disclosed purpose that CarVeto has accepted, and as described.

Services must be performed with reasonable care and skill.

If a paid report cannot be delivered, is materially incomplete against its product description, or is materially inaccurate because of a breach by CarVeto, contact [email protected] with the order reference, VRM and details of the issue.

We may investigate, correct the report, restore access, repeat the affected check, provide a replacement, make an appropriate price reduction or issue a refund, depending on the circumstances and your legal rights.

Vehicle data is drawn from multiple sources and not every vehicle has a record in every category.

A minor discrepancy, formatting issue, estimated field, temporary link failure or absence of one vehicle-dependent dataset does not automatically make the whole report materially incorrect or entitle you to a full refund.

We will assess the significance of the affected information, the product description, the report as a whole and the remedy required by law.

This does not limit a remedy where a core paid feature is materially missing or incorrect and cannot be corrected within a reasonable time and without significant inconvenience.

Approved refunds are normally returned to the original payment method.

The time taken for funds to appear may depend on Braintree, PayPal, Stripe, Monzo, your card issuer or your bank.

If we confirm that CarVeto has taken a duplicate payment for the same intended order, we will refund the duplicate charge.


7.3 Device damage

If defective digital content supplied by CarVeto damages a consumer's device or other digital content because we failed to use reasonable care and skill, we will repair the damage or pay appropriate compensation as required by law.

8. Multi-check bundles and credits

Unless a different period is stated at checkout, bundle credits:

  • are linked to the purchaser's CarVeto account and email address;
  • remain valid for 12 months from purchase;
  • are for the purchaser's personal or internal business use;
  • cannot be transferred, resold or exchanged for cash; and
  • expire automatically if unused at the end of the validity period.

For a consumer bundle, the statutory cancellation period applies to unused credits.

Each redeemed credit is treated as digital content supplied at the consumer's immediate request and is subject to section 7.

We may deduct the value of credits already redeemed when calculating any cancellation refund permitted by law.

The six-month report-access period in section 6 applies separately to each report produced with a bundle credit.

9. Checks you must make before buying a vehicle

A vehicle history report reduces uncertainty but cannot remove every risk.

You must not use a CarVeto report as the sole basis for purchasing, financing, selling, valuing or insuring a vehicle.

Before paying a deposit or buying the vehicle, you should:

  • obtain the report before the vehicle purchase is completed;
  • inspect the original V5C registration certificate and check that the seller is entitled to sell the vehicle;
  • compare the VRM, make, model, colour and other identity details with the vehicle and its documents;
  • locate and compare every VIN or chassis number stamped, etched or displayed on the vehicle with the VIN on the V5C and in the report;
  • check the engine number where available and relevant;
  • verify the seller's identity, address and authority to sell;
  • arrange an independent physical and mechanical inspection appropriate to the vehicle and its value;
  • investigate every warning, discrepancy, missing identifier or data conflict before proceeding;
  • obtain written confirmation from the relevant finance provider that any outstanding finance has been settled and the vehicle is clear, where finance is identified or suspected;
  • check unresolved safety recalls with the vehicle manufacturer or an authorised dealer; and
  • retain the advertisement, report, messages, payment evidence and a signed receipt recording the seller, buyer, date, price, VRM, mileage and VIN where possible.

Do not buy the vehicle until material inconsistencies have been resolved.

A clean or no-adverse-record result is not proof that the vehicle is mechanically sound, free from fraud, correctly identified or unaffected by events that have not been reported to the available data sources.

10. Data sources and how CarVeto compiles a report

CarVeto is a vehicle-data aggregator. We collect, match, organise and present records made available by public bodies, commercial data providers and specialist vehicle-data sources.

Depending on the product and vehicle, sources may include or derive from:

  • the Driver and Vehicle Licensing Agency (DVLA) for vehicle, registration and tax-related records;
  • the Driver and Vehicle Standards Agency (DVSA) for MOT history and recall-related information;
  • Experian for available outstanding-finance, insurance, theft, mileage and other vehicle-history information used in eligible reports;
  • the Motor Insurance Database and services associated with askMID, where applicable;
  • stolen-vehicle markers derived through authorised suppliers from police and insurance records;
  • insurance total-loss, write-off and theft-recovery records, including records described as MIAFTR data where available;
  • finance providers and finance-sector data contributors;
  • salvage auctions, historic advertisements and vehicle-listing sources;
  • vehicle manufacturers, industry bodies and recall-information services;
  • valuation, technical specification, equipment, service, maintenance and electric-vehicle data providers; and
  • additional industry mileage records described or categorised in a report as RMI or BVRLA records, where available.

Naming a source does not mean that every report contains data from that source, that CarVeto is endorsed by it, or that CarVeto has a direct contractual relationship with it.

Some records reach CarVeto through authorised suppliers or technical intermediaries.

Source records can be delayed, incomplete, duplicated, incorrectly entered, later corrected, restricted or unavailable.

Different sources can describe or date the same event differently.

CarVeto applies reasonable care and skill when matching and presenting available records, but does not control when an external organisation creates, updates or corrects its source data.

Where a section of a report identifies “Data provided by Experian”, that attribution applies only to the identified Experian-supported data and not to information from DVLA, DVSA or another source.


Data provided by Experian

The particular data sources used depend on the CarVeto report purchased and the information available for the vehicle.

For Gold reports, data provided by Experian may include:

  • Insurance theft and recovery markers
  • Insurance write-off records and categories
  • Mileage records and identified discrepancies
  • Outstanding-finance records where the separate finance upgrade is purchased

For Platinum and CarVeto Complete reports, data provided by Experian may include:

  • Outstanding-finance records
  • Stolen-vehicle markers
  • Insurance theft and recovery markers
  • Insurance write-off records and categories
  • Salvage-history records
  • Keeper-count information
  • Registration-plate transfer history
  • Colour-change history
  • Import, export and scrapped-status information
  • VIN verification and engine-number information
  • High-risk vehicle markers
  • Mileage records and identified discrepancies

The Gold outstanding-finance upgrade uses Experian finance data but does not include the £10,000 finance data guarantee.

Experian does not provide every element of a CarVeto report.

The attribution “Data provided by Experian” applies only to the data elements listed above when they are included in the report.

Other vehicle information is obtained from separate government, automotive and specialist data sources.

11. Important limits of particular data


11.1 Vehicle identity, VRM, VIN, chassis and engine numbers

Identity fields may be masked, partial, unmatched or unavailable.

A registration plate can be transferred, cloned or used fraudulently.

A report may not identify a cloned, ringed or falsely identified vehicle.

The VIN may be referred to as a chassis number, but vehicles can display identifiers in several locations.

You must inspect and compare the physical vehicle identifiers and the V5C before purchase.

Keeper records show registered-keeper changes where available.

They do not identify previous keepers and are not proof of legal ownership.


11.2 MOT, tax and roadworthiness

MOT and tax information reflects the available official record at the time of the check.

A valid MOT does not prove that a vehicle is currently roadworthy, safe or free from defects.

Statuses and expiry dates can change.

Check the latest position through GOV.UK where necessary.


11.3 Mileage

Mileage records are observations recorded at particular dates.

They are not a continuous odometer history or a guarantee that the displayed mileage is genuine.

Input errors, kilometres entered as miles, duplicated readings, replacements, missed records and delayed updates can create apparent anomalies.

The absence of a mileage warning does not prove the mileage is correct.


11.4 Outstanding finance

Outstanding-finance information is a snapshot of available finance records when the check is run.

A recent agreement, amendment, settlement or data correction may not yet appear.

An alert must be investigated directly with the finance provider, and written clearance should be obtained before purchase.

A no-finance-record result is not a general promise by CarVeto that no third-party financial interest can exist.

The separate guarantee in section 12 applies only where all of its conditions are met.


11.5 Stolen vehicles and insurance theft records

Stolen and theft-recovery records depend on reporting and updates by police, insurers and contributing organisations. Reporting or removal can be delayed.

If a stolen marker, identity discrepancy or suspicious circumstance appears, do not proceed until you have contacted the relevant police force or other appropriate authority.


11.6 Insurance write-off, total loss and salvage

Write-off, total-loss and salvage information depends on records supplied by insurers, auctions and other contributors.

A vehicle can have sustained serious damage without a record being available, including where no insurance claim was made.

Categories can be corrected or updated.

Salvage photographs and links are provided only when available.

Links may expire, third-party pages may change, and the images may not show all damage.

The absence of a salvage marker or image does not prove that a vehicle has never been damaged or offered through a salvage channel.


11.7 Vehicle images

Unless expressly labelled as an image of the checked vehicle from a historic advert, salvage record or other identified event, report images may be model-matched, library or stock imagery.

They may not depict the actual vehicle or its exact derivative, body style, year, colour, trim, equipment or condition. Illustrative images are not evidence of vehicle identity, history or condition.


11.8 Valuations

A valuation is an estimate based on available data, mileage and market assumptions at a particular time.

It is not an offer to buy or sell, a guaranteed transaction price or a professional valuation.

Actual value depends on condition, location, specification, demand, documentation and other factors.


11.9 Taxi and private-hire history

Taxi and private-hire licensing records are held by multiple licensing authorities and may not be complete, standardised or promptly updated.

A no-record result does not prove that a vehicle has never been used as a taxi, private-hire vehicle or for another commercial purpose.


11.10 Recalls

Recall information may combine available DVSA, manufacturer and industry records.

Coverage and status can vary by manufacturer and VIN.

Confirm the current recall position with the manufacturer or an authorised dealer.


11.11 Historic advertisements and listings

Historic advertisement data is not a complete record of every time a vehicle was offered for sale.

Advert dates, mileages, descriptions, prices and images reflect third-party listings and may contain seller or publisher errors.


11.12 Technical, equipment, service and electric-vehicle information

Technical specifications, standard equipment, service schedules, maintenance budgets, fuel economy, emissions, electric-vehicle battery, range, efficiency and running-cost information may be model-matched, estimated or based on standard test conditions.

The checked vehicle's actual derivative, optional equipment, modifications, battery health, condition, use and environment may produce different results.

Verify material specifications with the manufacturer and inspect the vehicle.


11.13 Imports, exports and overseas history

UK data sources may not contain events that occurred before a vehicle was imported, while it was used or registered abroad, or after it was exported.

An imported vehicle may therefore have history that is not shown in a CarVeto report.

12. £10,000 data guarantee provided by Experian

Eligible Platinum and CarVeto Complete reports purchased by private customers include available outstanding-finance information and may qualify for a finance data guarantee of up to £10,000.

The guarantee is not included with:

  • a free car check;
  • a Gold vehicle history check;
  • the optional Gold outstanding-finance upgrade;
  • a complimentary or promotional report unless expressly stated; or
  • a report purchased after the customer has completed the purchase of the vehicle.

For a report generated using a bundle credit, guarantee eligibility is determined by the bundle description, the report confirmation and the Experian Data Guarantee Terms and Conditions.

A bundle must not be assumed to include the guarantee unless this is expressly stated.

The customer must obtain the eligible report before purchasing the vehicle.

CarVeto report rights are personal and non-transferable.

A customer intending to rely on the guarantee should purchase the eligible report in their own name and account and must also be the purchaser of the checked vehicle, unless the Experian Data Guarantee Terms and Conditions expressly provide otherwise.

The phrase “up to £10,000” describes the maximum potential cover.

It does not mean that every claim is worth £10,000 or that payment is automatic.

Eligibility, cover, evidence requirements, exclusions, claim assessment and payment are governed by the Experian Data Guarantee Terms and Conditions.

By accepting these CarVeto Terms when purchasing an eligible report, you also agree to the linked Experian Data Guarantee Terms and Conditions.

If there is a conflict concerning the scope or administration of the finance data guarantee, the Experian Data Guarantee Terms and Conditions govern the guarantee.

These CarVeto Terms continue to govern the supply of the CarVeto report.

The finance data guarantee concerns qualifying outstanding-finance information only.

It is not a guarantee of every data field, vehicle condition, value, identity, mileage, theft status, insurance history, salvage history or other loss.

Guarantee enquiries and claims must be made through the route specified in the Experian Data Guarantee Terms and Conditions.

CarVeto may ask for the report, order confirmation, vehicle purchase invoice or receipt, V5C, proof of payment, seller information and correspondence with the finance provider.

The guarantee is separate from your statutory rights against CarVeto concerning the digital report and does not replace those rights.

13. Personal use, permitted sharing and intellectual property

CarVeto grants you a limited, non-exclusive, non-transferable right to access and use the report for your own personal vehicle decision or your organisation's internal business purpose.

You may download or print an unchanged copy and share it with the vehicle seller, a professional adviser, insurer or finance provider for that purpose.

Sharing does not transfer the contract, create rights for the recipient or allow that person to bring a claim as if they had purchased the report.

You must not, without written permission:

  • resell, license, publish, redistribute or commercially exploit a report or its data;
  • remove source attributions, copyright notices or guarantee conditions;
  • reproduce a substantial part of the CarVeto database, website or report format;
  • use scraping, crawling, bots, automated extraction or bulk-query tools;
  • reverse engineer, probe or interfere with the website, report systems or application interfaces; or
  • use CarVeto data to create a competing vehicle-check, data-enrichment or lead-generation service.

CarVeto's website design, written content, report presentation, software, trade marks and branding are owned by or licensed to CarVeto.

Source data and third-party marks remain the property of their respective owners or licensors.

Where a vehicle manufacturer’s name, badge or logo appears in a CarVeto report, it is displayed solely as a factual reference to identify the manufacturer recorded for the vehicle being checked.

All such third-party names, badges, logos and trade marks remain the property of their respective owners.

CarVeto does not claim ownership of them.

Their appearance does not indicate that the relevant vehicle manufacturer has produced, supplied, reviewed, verified, authorised, sponsored, approved or endorsed the CarVeto report or CarVeto’s services.

It does not indicate any affiliation, partnership or other commercial relationship between CarVeto and the manufacturer, or that the manufacturer supplied the vehicle information shown in the report.

CarVeto independently compiles its vehicle reports using the data sources identified within the report and these Terms.

A vehicle manufacturer is not responsible for the accuracy, completeness or availability of a CarVeto report merely because its name, badge or logo appears within it.

14. Website use, availability and external services

You must use the website lawfully and must not introduce malicious code, attempt unauthorised access, evade security or usage controls, overload the service, use another person's account without permission, or submit checks for an unlawful or fraudulent purpose.

We take reasonable steps to keep the website and report services available and secure, but uninterrupted or error-free access is not guaranteed.

Maintenance, source outages, communications failures, cyber incidents or events outside our reasonable control may cause delay or temporary unavailability.

The website or a report may link to GOV.UK, a manufacturer recall checker, a salvage listing, a payment provider or another third-party service.

A link is provided for convenience or supporting information and does not make CarVeto responsible for the third party's website, availability, security, content or separate contract with you.

15. Changes to data providers, products and future reports

Vehicle-data sources, suppliers, technical intermediaries, data fields and report presentation can change over time.

We may add, replace or remove a source or feature for future reports where this is reasonably required for accuracy, coverage, availability, security, law, licensing or product development.

The product description and price shown when you order govern that completed order.

A later change will not retrospectively rewrite the report or guarantee bought by you.

If a change prevents us from supplying a material paid feature in an existing order, section 7 applies.

If a report is rerun or a new report is purchased later, it may show different information because records, sources, matching processes or the vehicle's history have changed.

16. Reports and guarantees purchased before 15 September 2026

These Terms apply to orders placed on or after 15 September 2026.

An order placed before that date remains governed by the CarVeto terms, product description and any third-party guarantee terms that applied when that order was accepted.

A previous guarantee limit does not apply to a new report merely because the customer bought an older CarVeto report, and the guarantee described in section 12 does not apply retrospectively to an older report.

The archived terms for orders placed before 15 September 2026 are available at:

https://www.carveto.co.uk/glossary/terms-and-conditions-archive-before-15-september-2026

Keep the order confirmation and the version of the report and guarantee terms supplied with the order.

17. Complaints and resolving problems

Please contact [email protected] and provide your name, order reference, VRM, report date and a clear description of the problem.

If the issue concerns a particular record, include the evidence you believe shows it is wrong.

We will acknowledge and investigate complaints within a reasonable time.

We may need to consult an attributed data source or authorised supplier and may ask for identity, purchase or vehicle documents necessary to investigate.

Personal information will be handled under our Privacy Policy.

Nothing in these Terms prevents a consumer from using any court or alternative dispute-resolution right available by law.

18. Liability to consumers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of statutory rights that cannot lawfully be excluded or restricted; or
  • any other liability that the law does not permit us to exclude.

CarVeto is responsible for foreseeable direct loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

Loss is foreseeable if it was an obvious consequence or both you and CarVeto knew it might occur when the contract was formed.

CarVeto is not responsible for loss to the extent that it does not result from a breach of these Terms or a failure by CarVeto to use reasonable care and skill, including loss caused solely by:

  • incorrect information that you entered;
  • an external source error, omission, delay or later change that CarVeto could not reasonably have identified or prevented while exercising reasonable care and skill;
  • an event or vehicle-status change occurring after the report date;
  • your failure to inspect the vehicle or its documents, compare identifiers, investigate a warning or follow section 9; or
  • use of the report for a purpose not reasonably contemplated by these Terms or the product description.

If you buy a consumer product, CarVeto is not responsible for business losses such as loss of profit, revenue, opportunity, goodwill or business interruption arising from commercial use of that product.

The separate finance data guarantee is governed by section 12 and its linked terms.

19. Business and public-authority customers

This section applies where you are not a consumer.

You confirm that the person placing the order has authority to bind the business or organisation.

Reports are supplied for internal use and professional evaluation only and may not be resold or offered to another person as a CarVeto service without written permission.

To the fullest extent permitted by law, CarVeto is not liable to a business customer for loss of profit, revenue, anticipated savings, contract, opportunity, goodwill or data, or for indirect or consequential loss.

Subject to liabilities that cannot lawfully be limited, CarVeto's total aggregate liability to a business customer arising from an affected report or order, whether in contract, tort including negligence, misrepresentation, breach of statutory duty or otherwise, is limited to the fees paid to CarVeto for that affected report or order.

CarVeto does not exclude liability for deliberate default or any matter that cannot lawfully be excluded.

Any written commercial or public-sector account agreement may state a different liability allocation and will prevail where applicable.

20. Personal information

Our collection and use of names, email addresses, account data, VRMs, VINs, order information and other personal information is explained in the CarVeto Privacy Policy:

https://www.carveto.co.uk/glossary/privacy-policy

21. Suspension and termination

We may suspend or terminate access where we reasonably believe there has been fraud, unlawful use, payment reversal, security compromise, scraping, unauthorised resale, material breach of these Terms or a risk to the website, other customers or data providers.

Where reasonable, we will explain the reason and allow a remediable breach to be corrected.

Suspension or termination does not remove rights or obligations that arose before it and does not affect statutory remedies.

22. General legal terms

Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, except that this does not remove an obligation to provide a statutory remedy or refund where the law requires one.

Transfer of rights

You may not transfer your contract, report licence or guarantee eligibility to another person.

CarVeto may transfer its rights and obligations to another organisation as part of a genuine sale, restructuring or service transfer, provided this does not reduce a consumer's contractual rights.

Third-party rights

Except where the approved guarantee terms expressly give rights to another person, no person other than you and CarVeto may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Severability

If a court finds part of these Terms unlawful or unenforceable, the remaining provisions continue to apply.

Any unlawful provision will apply only to the extent that it is lawful and enforceable.

No waiver

If either party delays enforcing a right, that does not waive the right. A waiver on one occasion is not a waiver on another.

Entire agreement for business customers

For a business customer, these Terms, the order details and any applicable written commercial agreement form the entire agreement concerning the order.

This does not exclude liability for fraud or fraudulent misrepresentation.

This clause does not limit any consumer right.

Governing law and courts

These Terms are governed by the law of England and Wales.

If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live.

If you live in Scotland or Northern Ireland, you retain the protection of any mandatory local consumer law.

If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

23. Contact and terms archive

Questions, complaints and requests concerning a CarVeto report should be sent to:

CarVeto Limited
13 Harbury Road
Henleaze
Bristol
BS9 4PN
United Kingdom

Email: [email protected]

Current Terms: https://www.carveto.co.uk/glossary/terms-and-conditions
Privacy Policy: https://www.carveto.co.uk/glossary/privacy-policy
Previous Terms: https://www.carveto.co.uk/glossary/terms-and-conditions-archive-before-15-september-2026